Refund Policy

How do I place a return or exchange?

We’re sorry you didn’t love your product. Please reach out to [email protected] with your order number and details of the products you’d like to exchange or return, and we’ll handle the rest.

Help! I can’t find my return slip.

CasesFU packages don’t include return slips. Just reach out to [email protected], and we’ll assist you in placing your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving your order.

To place a return, or if you’re experiencing trouble within the 30-day window, please reach out to [email protected].

Your order number is required to place a return, and you will be refunded in full to your original form of payment. Please note that original shipping charges are non-refundable.

How long does it take to process a return?

Credit card refunds usually take 5–10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from what you ordered, our apologies! Please contact us at [email protected], and we’ll ensure you receive the correct item(s).

What’s your return process if I’m not happy with the product?

Yes, returns are accepted within 30 days after receiving your package. Please email [email protected], and we’ll provide the best solution.

Important Note! If you received a faulty product, please email us at [email protected] before initiating a return. We’ll assist you with the return procedure and find an appropriate solution.